The Shoreline
COFFS HARBOUR, NSWFor-Profit116 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
27%
Feeling at home
67%
33%
Feeling safe
87%
13%
Follow-up on concerns
47%
53%
Food quality
20%
40%
33%
Having a voice
100%
How the home operates
53%
47%
Independence supported
87%
13%
Staff are caring
60%
40%
Staff competence
67%
33%
Things explained clearly
73%
20%
Treated with respect
60%
40%
Total care minutes219 mins (target: 201)
Target
Registered nurse care minutes44 mins (target: 41)
Target
This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 201 minutes, including 41 minutes delivered by registered nurses.
Use of restrictive practices
13.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
34.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
48.0 (avg: 37.6)Below average
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Antipsychotic medication use
11.0 (avg: 12.3)About average
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