Coffs Harbour Grange Care Community
COFFS HARBOUR, NSWFor-Profit123 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
73%
20%
Feeling safe
87%
Follow-up on concerns
80%
20%
Food quality
47%
47%
Having a voice
93%
How the home operates
73%
20%
Independence supported
80%
13%
Staff are caring
73%
27%
Staff competence
73%
27%
Things explained clearly
80%
20%
Treated with respect
73%
27%
Total care minutes228 mins (target: 225)
Target
Registered nurse care minutes45 mins (target: 45)
Target
This facility delivers 228 minutes of hands-on care per resident per day. The government requires a minimum of 225 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
24.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
27.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
28.0 (avg: 37.6)Better than most
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Antipsychotic medication use
14.0 (avg: 12.3)About average
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