RFBI Coffs Harbour Masonic Village
COFFS HARBOUR, NSWNot-for-Profit61 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
77%
23%
Feeling at home
100%
Feeling safe
92%
Follow-up on concerns
46%
38%
15%
Food quality
31%
38%
23%
Having a voice
85%
How the home operates
62%
38%
Independence supported
62%
23%
15%
Staff are caring
92%
Staff competence
54%
46%
Things explained clearly
62%
23%
15%
Treated with respect
85%
Total care minutes230 mins (target: 221)
Target
Registered nurse care minutes48 mins (target: 45)
Target
This facility delivers 230 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
2.0 (avg: 1.2)Below average
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Use of restrictive practices
22.0 (avg: 24.4)About average
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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