Facility Provider Terms
Effective date: 13 May 2026 · Last reviewed: 13 May 2026
1. Who These Terms Apply To
These Facility Provider Terms apply to any individual or organisation that claims a facility listing, accesses the Aged Care Circle Facility Portal, or otherwise uses portal features as a facility operator. They supplement — and do not replace — the general Terms of Use and Privacy Policy.
By claiming a listing or accessing portal features you agree to these Provider Terms on behalf of yourself and the organisation you represent.
2. Operator Data We Collect
2a. Identity and verification data
During the claim process we collect:
- Australian Business Number (ABN) — verified against the Australian Business Register. Used for identity verification only; not published.
- Organisation legal name — as registered with the ABR.
- Billing contact email address — used for transactional communications. Not published.
2b. Billing data
Payment processing is handled by Stripe — Aged Care Circle never stores card numbers, bank account details, or security codes. We store only your payment provider customer ID and subscription status. By agreeing to these terms you also agree to the payment provider’s terms of service.
2c. Profile content
Profile content you supply is published publicly on your facility’s profile when you mark it as published. You are responsible for ensuring all content is accurate, lawful, and does not infringe any third-party rights.
2d. Photo content review
Photos you upload are subject to content review. We may use automated tools to flag uploaded photos for human review. Photos found to violate our policy will be removed and you will be notified.
3. Verification Documents
If your claim requires document verification, documents are stored in the facility-verification-docs private storage bucket (Sydney region). The following conditions apply:
- Accessible only to Aged Care Circle admin staff during the claim review process.
- Never published or shared with any third party.
- Permanently deleted 12 months after the claim review is completed.
- If a claim is rejected, documents are deleted within 30 days.
4. Family Enquiry Data
When a family submits an enquiry to your facility, the enquiry data is shared with you so you can respond. The full list of data shared is in section 17 of the family privacy disclosure.
As a facility operator you are responsible for handling family enquiry data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You must not use enquiry data for any purpose other than responding to the enquiry.
5. Editorial Independence
Search results are ranked by quality and relevance. We never sell placement.
- ACQSC star rating (government-issued quality score)
- Profile completeness
- Distance from the family’s search location
- Relevance to care needs and filters
Payment tier is never an input into search ranking. A facility cannot improve its search position by upgrading to a paid tier or by any commercial arrangement with Aged Care Circle.
6. Changes to These Terms
We may update these Provider Terms from time to time. The effective date at the top indicates when they were last revised. We will notify active portal users of material changes by email.
7. Contact
For questions about these Provider Terms: