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  3. New South Wales
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  5. The Royce Manor
The Royce Manor
TR

The Royce Manor

PENRITH, NSW · 128 beds

3.0
Overall rating
TR

The Royce Manor

PENRITH, NSWFor-Profit128 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 3.0
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Government quality data

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Star rating

3.0
Residents' Experience
3.0
Compliance
4.0
Staffing
3.0
Quality Measures
3.0

No current compliance actions

Care minutes

Total care minutes

216 mins (target: 203)

Met
Registered nurse minutes

43 mins (target: 42)

Met

Quality measures

Use of restrictive practices

About average

Unplanned weight loss

Below average

Falls

About average

Major injury from a fall

Better than most

Polypharmacy (5+ medications)

Better than most

Antipsychotic medication use

About average

Residents' experience

3.0

Overall residents’ experience rating, from resident surveys.

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View full rating detail

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

3.0

Government quality rating

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
4.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
3.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
3.0

Health and safety outcomes · 22% of rating

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record.

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

38%
50%
12%

Feeling at home

54%
33%

Feeling safe

71%
25%

Follow-up on concerns

17%
62%
17%

Food quality

29%
33%
33%

Having a voice

54%
21%
17%

How the home operates

33%
58%

Independence supported

58%
38%

Staff are caring

54%
33%
12%

Staff competence

29%
67%

Things explained clearly

33%
33%
29%

Treated with respect

58%
38%
Total care minutes216 mins (target: 203)
Target
Registered nurse care minutes43 mins (target: 42)
Target
Met both targets

This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 42 minutes delivered by registered nurses.

Use of restrictive practices
18.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
9.0 (avg: 5.8)Below average
AvgAvg
Falls
32.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg

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About this facility

The Royce Manor is a 128-bed for-profit residential aged care facility in PENRITH, NSW. As of Q4 2025, it holds an overall government star rating of 3/5, with its strongest performance in compliance (4/5) and lowest in quality measures (3/5).

The facility delivers 216 minutes of direct care per resident per day, exceeding the government target of 203 minutes. Registered nurse care minutes (43) exceed the 42-minute target.

Residents report the highest scores for personal safety (71% always) and support for independence (58% always). The lowest-scoring areas are follow-up on concerns (17% always) and staff competence (29% always).

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