The Royce Manor
PENRITH, NSWFor-Profit128 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
38%
50%
12%
Feeling at home
54%
33%
Feeling safe
71%
25%
Follow-up on concerns
17%
62%
17%
Food quality
29%
33%
33%
Having a voice
54%
21%
17%
How the home operates
33%
58%
Independence supported
58%
38%
Staff are caring
54%
33%
12%
Staff competence
29%
67%
Things explained clearly
33%
33%
29%
Treated with respect
58%
38%
Total care minutes216 mins (target: 203)
Target
Registered nurse care minutes43 mins (target: 42)
Target
This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
18.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
9.0 (avg: 5.8)Below average
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Falls
32.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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