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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
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  3. New South Wales
  4. PENRITH
  5. Southern Cross Care Thornton Park

Southern Cross Care Thornton Park

PENRITH, NSW100 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
3.0
Q2 2025
3.0
Q3 2025
3.0
Q4 2025
3.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

58%
37%

Feeling at home

63%
21%
11%

Feeling safe

79%
11%
11%

Follow-up on concerns

26%
47%
16%
11%

Food quality

21%
47%
26%

Having a voice

79%
11%
11%

How the home operates

42%
47%
11%

Independence supported

68%
21%

Staff are caring

58%
32%
11%

Staff competence

37%
58%

Things explained clearly

42%
37%
21%

Treated with respect

84%
11%
Total care minutes230 mins (target: 223)
Target
Registered nurse care minutes47 mins (target: 45)
Target
Met both targets

This facility delivers 230 minutes of hands-on care per resident per day. The government requires a minimum of 223 minutes, including 45 minutes delivered by registered nurses.

Use of restrictive practices
37.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
2.0 (avg: 5.8)Better than most
AvgAvg
Falls
30.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
3.0 (avg: 12.3)Better than most
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringClinical carePhysical environment (including cleaning)

Feedback received

Food and cateringPalliative/End of life careChoice and dignity (including lifestyle and activities)

Areas for improvement

Food and cateringPhysical environment (including cleaning)Clinical care

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Southern Cross Care Thornton Park is a 100-bed residential aged care facility in PENRITH, NSW. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 230 minutes of direct care per resident per day, exceeding the government target of 223 minutes. Registered nurse care minutes (47) exceed the 45-minute target.

Residents report the highest scores for being treated with respect (84% always) and personal safety (79% always). The lowest-scoring areas are food quality (21% always) and follow-up on concerns (26% always).

The overall star rating trend over the past 4 quarters has been improving: 3/5 (Q4 2025) → 3/5 (Q1 2026) → 4/5 (Q1 2026) → 4/5 (Q1 2026).

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