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  1. Home
  2. Find Providers
  3. New South Wales
  4. PENRITH
  5. Governor Phillip Manor

Governor Phillip Manor

PENRITH, NSW82 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 3.0
Dementia
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
4.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

81%

Feeling at home

69%
25%

Feeling safe

62%
25%

Follow-up on concerns

75%
12%
12%

Food quality

12%
31%
44%
12%

Having a voice

81%
19%

How the home operates

69%
19%

Independence supported

62%
25%
12%

Staff are caring

100%

Staff competence

62%
19%
12%

Things explained clearly

56%
19%
12%
12%

Treated with respect

81%
12%
Total care minutes220 mins (target: 215)
Target
Registered nurse care minutes50 mins (target: 44)
Target
Met both targets

This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 44 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
18.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
AvgAvg
Falls
29.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
1.0 (avg: 12.3)Better than most
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringClinical carePhysical environment (including cleaning)

Feedback received

Staff behaviour/conductPersonal careFood and catering

Areas for improvement

Medication managementStaff training/skills/qualificationsGoods and equipment (including technology)

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Governor Phillip Manor is a 82-bed residential aged care facility in PENRITH, NSW. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 220 minutes of direct care per resident per day, exceeding the government target of 215 minutes. Registered nurse care minutes (50) exceed the 44-minute target.

Residents report the highest scores for caring staff attitude (100% always) and care needs being met (81% always). The lowest-scoring areas are food quality (12% always) and explanations about care decisions (56% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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