St Agnes Site
PORT MACQUARIE, NSW124 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
80%
13%
Feeling at home
87%
13%
Feeling safe
93%
Follow-up on concerns
67%
20%
13%
Food quality
13%
47%
33%
Having a voice
93%
How the home operates
73%
20%
Independence supported
93%
Staff are caring
87%
13%
Staff competence
73%
13%
13%
Things explained clearly
80%
Treated with respect
87%
13%
Total care minutes189 mins (target: 192)
Target
Registered nurse care minutes43 mins (target: 40)
Target
This facility delivers 189 minutes of hands-on care per resident per day. The government requires a minimum of 192 minutes, including 40 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
3.0 (avg: 24.4)Better than most
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
37.0 (avg: 31.5)Below average
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Major injury from a fall
5.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
28.0 (avg: 37.6)Better than most
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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