Highfields Manor Port Macquarie
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Government quality data
Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).
Star rating
No current compliance actions
Care minutes
191 mins (target: 197)
43 mins (target: 41)
Quality measures
Use of restrictive practices
About averageUnplanned weight loss
Better than mostFalls
Below averageMajor injury from a fall
Below averagePolypharmacy (5+ medications)
About averageAntipsychotic medication use
Below averageResidents' experience
Overall residents’ experience rating, from resident surveys.
Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).
Overall Rating
Government quality rating
Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract
Rating Breakdown
How residents experience daily life · 33% of rating
Meeting aged care quality standards · 22% of rating
Care minutes and staffing levels · 22% of rating
Health and safety outcomes · 22% of rating
Compliance History
No active compliance issues on record.
Based on resident interviews conducted in 2025
Care needs being met
Feeling at home
Feeling safe
Follow-up on concerns
Food quality
Having a voice
How the home operates
Independence supported
Staff are caring
Staff competence
Things explained clearly
Treated with respect
This facility delivers 191 minutes of hands-on care per resident per day. The government requires a minimum of 197 minutes, including 41 minutes delivered by registered nurses.