Highfields Manor Port Macquarie
PORT MACQUARIE, NSWFor-Profit109 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
50%
50%
Feeling at home
75%
25%
Feeling safe
81%
19%
Follow-up on concerns
44%
44%
12%
Food quality
19%
44%
25%
12%
Having a voice
81%
19%
How the home operates
31%
56%
12%
Independence supported
62%
31%
Staff are caring
69%
31%
Staff competence
44%
56%
Things explained clearly
56%
38%
Treated with respect
75%
25%
Total care minutes191 mins (target: 197)
Target
Registered nurse care minutes43 mins (target: 41)
Target
This facility delivers 191 minutes of hands-on care per resident per day. The government requires a minimum of 197 minutes, including 41 minutes delivered by registered nurses.
Use of restrictive practices
21.0 (avg: 24.4)About average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
37.0 (avg: 31.5)Below average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
18.0 (avg: 12.3)Below average
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