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  1. Home
  2. Find Providers
  3. New South Wales
  4. ROOTY HILL
  5. Minchinbury Manor
MM

Minchinbury Manor

ROOTY HILL, NSWFor-Profit146 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 5.0
DementiaTerminal illness
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
5.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

73%
27%

Feeling at home

53%
33%

Feeling safe

80%
20%

Follow-up on concerns

47%
27%
20%

Food quality

27%
53%
13%

Having a voice

60%
13%
13%
13%

How the home operates

60%
33%

Independence supported

53%
20%
20%

Staff are caring

73%
20%

Staff competence

47%
47%

Things explained clearly

40%
13%
27%
20%

Treated with respect

87%
Total care minutes218 mins (target: 219)
Target
Registered nurse care minutes47 mins (target: 44)
Target
Did not meet total care minutes target

This facility delivers 218 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 44 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
4.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
2.0 (avg: 5.8)Better than most
AvgAvg
Falls
29.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringStaff behaviour/conductClinical care

Feedback received

Choice and dignity (including lifestyle and activities)Palliative/End of life careAssessment and implementation (including care management)

Areas for improvement

Food and cateringPersonal property (including laundry)Restrictive practices

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Minchinbury Manor is a 146-bed for-profit residential aged care facility in ROOTY HILL, NSW. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in staffing (3/5).

The facility delivers 218 minutes of direct care per resident per day, falling short of the government target of 219 minutes. Registered nurse care minutes (47) exceed the 44-minute target.

Residents report the highest scores for being treated with respect (87% always) and personal safety (80% always). The lowest-scoring areas are food quality (27% always) and explanations about care decisions (40% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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