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  1. Home
  2. Find Providers
  3. New South Wales
  4. ROOTY HILL
  5. Anglicare Melva McDonald Lodge
AM

Anglicare Melva McDonald Lodge

ROOTY HILL, NSW102 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 5.0
Dementia
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
5.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

73%
27%

Feeling at home

100%

Feeling safe

87%
13%

Follow-up on concerns

60%
33%

Food quality

47%
20%
33%

Having a voice

87%
13%

How the home operates

53%
47%

Independence supported

87%

Staff are caring

93%

Staff competence

60%
33%

Things explained clearly

67%
20%
13%

Treated with respect

73%
27%
Total care minutes225 mins (target: 229)
Target
Registered nurse care minutes46 mins (target: 46)
Target
Did not meet total care minutes target

This facility delivers 225 minutes of hands-on care per resident per day. The government requires a minimum of 229 minutes, including 46 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
17.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
26.0 (avg: 31.5)Better than most
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
8.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Assessment and implementation (including care management)Communication and consultationFood and catering

Feedback received

Assessment and implementation (including care management)Food and cateringCommunication and consultation

Areas for improvement

Clinical carePhysical environment (including cleaning)Choice and dignity (including lifestyle and activities)

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Anglicare Melva McDonald Lodge is a 102-bed residential aged care facility in ROOTY HILL, NSW. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in staffing (3/5).

The facility delivers 225 minutes of direct care per resident per day, falling short of the government target of 229 minutes. Registered nurse care minutes (46) exceed the 46-minute target.

Residents report the highest scores for feeling at home (100% always) and caring staff attitude (93% always). The lowest-scoring areas are food quality (47% always) and room cleanliness and upkeep (53% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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