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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
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  3. New South Wales
  4. RANDWICK
  5. Milford House Nursing Home
MH

Milford House Nursing Home

RANDWICK, NSWFor-Profit45 beds
3.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 1.0
Terminal illness
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Overall Rating

3.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
2.0

Care minutes and staffing levels

Quality Measures(22% of rating)
1.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating declining
5.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
3.0
Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

85%
15%

Feeling at home

85%
15%

Feeling safe

92%

Follow-up on concerns

85%

Food quality

62%
23%
15%

Having a voice

92%

How the home operates

77%
23%

Independence supported

100%

Staff are caring

92%

Staff competence

85%
15%

Things explained clearly

85%
15%

Treated with respect

100%
Total care minutes219 mins (target: 229)
Target
Registered nurse care minutes46 mins (target: 46)
Target
Did not meet total care minutes target

This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 229 minutes, including 46 minutes delivered by registered nurses.

Use of restrictive practices
9.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
50.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
9.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
60.0 (avg: 12.3)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Other (please specify)-Call BellPersonal careFood and catering

Feedback received

Personal careFood and cateringClinical care

Areas for improvement

Physical environment (including cleaning)Assessment and implementation (including care management)Clinical care

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Milford House Nursing Home is a 45-bed for-profit residential aged care facility in RANDWICK, NSW. As of Q4 2025, it holds an overall government star rating of 3/5, with its strongest performance in compliance (5/5) and lowest in quality measures (1/5).

The facility delivers 219 minutes of direct care per resident per day, falling short of the government target of 229 minutes. Registered nurse care minutes (46) exceed the 46-minute target.

Residents report the highest scores for support for independence (100% always) and being treated with respect (100% always). The lowest-scoring areas are food quality (62% always) and room cleanliness and upkeep (77% always).

The overall star rating trend over the past 4 quarters has been declining: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 3/5 (Q1 2026).

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