Milford House Nursing Home
RANDWICK, NSWFor-Profit45 beds
3.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 1.0
Terminal illness
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
1.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
2 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining5.0Q2 2025
4.0Q3 2025
4.0Q4 2025
3.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
85%
15%
Feeling at home
85%
15%
Feeling safe
92%
Follow-up on concerns
85%
Food quality
62%
23%
15%
Having a voice
92%
How the home operates
77%
23%
Independence supported
100%
Staff are caring
92%
Staff competence
85%
15%
Things explained clearly
85%
15%
Treated with respect
100%
Total care minutes219 mins (target: 229)
Target
Registered nurse care minutes46 mins (target: 46)
Target
This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 229 minutes, including 46 minutes delivered by registered nurses.
Use of restrictive practices
9.0 (avg: 24.4)Better than most
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
50.0 (avg: 31.5)Below average
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Major injury from a fall
9.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
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Antipsychotic medication use
60.0 (avg: 12.3)Below average
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