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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
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  3. South Australia
  4. MYRTLE BANK
  5. Estia Health Myrtle Bank

Estia Health Myrtle Bank

MYRTLE BANK, SAFor-Profit78 beds
4.0
Experience 3.0Compliance 5.0Staffing 4.0Quality 3.0
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
4.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

60%
33%

Feeling at home

67%
20%
13%

Feeling safe

60%
27%
13%

Follow-up on concerns

40%
40%
13%

Food quality

33%
40%
20%

Having a voice

53%
33%

How the home operates

53%
27%
20%

Independence supported

27%
47%
20%

Staff are caring

67%
20%
13%

Staff competence

40%
33%
27%

Things explained clearly

47%
40%

Treated with respect

67%
20%
Total care minutes226 mins (target: 229)
Target
Registered nurse care minutes52 mins (target: 46)
Target
Did not meet total care minutes target

This facility delivers 226 minutes of hands-on care per resident per day. The government requires a minimum of 229 minutes, including 46 minutes delivered by registered nurses.

Use of restrictive practices
13.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
31.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
24.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
7.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringCommunication and consultationClinical care

Feedback received

Food and cateringPersonal careChoice and dignity (including lifestyle and activities)

Areas for improvement

Staff number/sufficiencyFood and cateringChoice and dignity (including lifestyle and activities)

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Estia Health Myrtle Bank is a 78-bed for-profit residential aged care facility in MYRTLE BANK, SA. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 226 minutes of direct care per resident per day, falling short of the government target of 229 minutes. Registered nurse care minutes (52) exceed the 46-minute target.

Residents report the highest scores for being treated with respect (67% always) and caring staff attitude (67% always). The lowest-scoring areas are support for independence (27% always) and food quality (33% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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