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  3. South Australia
  4. MYRTLE BANK
  5. Carmelite Residential Care
CR

Carmelite Residential Care

MYRTLE BANK, SA70 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
Dementia
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
4.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

36%
57%

Feeling at home

64%
29%

Feeling safe

93%

Follow-up on concerns

29%
57%
14%

Food quality

14%
57%
29%

Having a voice

50%
36%
14%

How the home operates

57%
29%
14%

Independence supported

29%
29%
43%

Staff are caring

64%
29%

Staff competence

36%
57%

Things explained clearly

29%
29%
43%

Treated with respect

71%
21%
Total care minutes202 mins (target: 208)
Target
Registered nurse care minutes43 mins (target: 42)
Target
Did not meet total care minutes target

This facility delivers 202 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 42 minutes delivered by registered nurses.

Use of restrictive practices
4.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
35.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
3.0 (avg: 12.3)Better than most
AvgAvg

Common feedback themes

2024-25

Complaints

Other (please specify)-Personal property, incl laundry missing/unlabelledFood and cateringGoods and equipment (including technology)

Feedback received

Social and domestic assistancePersonal careStaff behaviour/conduct

Areas for improvement

Goods and equipment (including technology)Food and cateringStaff training/skills/qualifications

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Carmelite Residential Care is a 70-bed residential aged care facility in MYRTLE BANK, SA. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in staffing (3/5).

The facility delivers 202 minutes of direct care per resident per day, falling short of the government target of 208 minutes. Registered nurse care minutes (43) exceed the 42-minute target.

Residents report the highest scores for personal safety (93% always) and being treated with respect (71% always). The lowest-scoring areas are food quality (14% always) and follow-up on concerns (29% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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