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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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  1. Home
  2. Find Providers
  3. South Australia
  4. MOUNT GAMBIER
  5. Boandik Crouch Street

Boandik Crouch Street

MOUNT GAMBIER, SA73 beds
3.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 1.0
DementiaCaters for cultural, spiritual or ethical food requirementsTerminal illness
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Overall Rating

3.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
2.0

Care minutes and staffing levels

Quality Measures(22% of rating)
1.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
3.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
3.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

86%
14%

Feeling at home

71%
14%
14%

Feeling safe

86%
14%

Follow-up on concerns

64%
29%

Food quality

50%
29%
14%

Having a voice

86%
14%

How the home operates

71%
14%
14%

Independence supported

71%
21%

Staff are caring

93%

Staff competence

64%
29%

Things explained clearly

50%
29%
21%

Treated with respect

93%
Total care minutes210 mins (target: 199)
Target
Registered nurse care minutes34 mins (target: 40)
Target
Did not meet registered nurse care minutes target

This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 199 minutes, including 40 minutes delivered by registered nurses.

Use of restrictive practices
7.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
4.0 (avg: 31.5)Better than most
AvgAvg
Major injury from a fall
4.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringStaff behaviour/conductPersonal care

Feedback received

Personal careFood and cateringChoice and dignity (including lifestyle and activities)

Areas for improvement

Clinical careFood and cateringStaff training/skills/qualifications

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Boandik Crouch Street is a 73-bed residential aged care facility in MOUNT GAMBIER, SA. As of Q4 2025, it holds an overall government star rating of 3/5, with its strongest performance in compliance (5/5) and lowest in quality measures (1/5).

The facility delivers 210 minutes of direct care per resident per day, exceeding the government target of 199 minutes. Registered nurse care minutes (34) fall short of the 40-minute target.

Residents report the highest scores for being treated with respect (93% always) and caring staff attitude (93% always). The lowest-scoring areas are explanations about care decisions (50% always) and food quality (50% always).

The overall star rating trend over the past 4 quarters has been declining: 4/5 (Q4 2025) → 3/5 (Q4 2025) → 3/5 (Q4 2025) → 3/5 (Q1 2026).

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