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Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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  3. South Australia
  4. MOUNT GAMBIER
  5. Boandik Crouch Street
Boandik Crouch Street
Photo of Boandik Crouch Street

Boandik Crouch Street

MOUNT GAMBIER, SA · 73 beds

3.0
Overall rating
DementiaTerminal illness

Boandik Crouch Street

MOUNT GAMBIER, SA73 beds
3.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 1.0
DementiaCaters for cultural, spiritual or ethical food requirementsTerminal illness
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Government quality data

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Star rating

3.0
Residents' Experience
3.0
Compliance
5.0
Staffing
2.0
Quality Measures
1.0

No current compliance actions

Care minutes

Total care minutes

210 mins (target: 199)

Met
Registered nurse minutes

34 mins (target: 40)

Below

Quality measures

Use of restrictive practices

Better than most

Unplanned weight loss

Better than most

Falls

Better than most

Major injury from a fall

Below average

Polypharmacy (5+ medications)

About average

Antipsychotic medication use

About average

Residents' experience

4.0

Overall residents’ experience rating, from resident surveys.

Swipe for more
View full rating detail

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

3.0

Government quality rating

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
2.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
1.0

Health and safety outcomes · 22% of rating

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
3.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
3.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

86%
14%

Feeling at home

71%
14%
14%

Feeling safe

86%
14%

Follow-up on concerns

64%
29%

Food quality

50%
29%
14%

Having a voice

86%
14%

How the home operates

71%
14%
14%

Independence supported

71%
21%

Staff are caring

93%

Staff competence

64%
29%

Things explained clearly

50%
29%
21%

Treated with respect

93%
Total care minutes210 mins (target: 199)
Target
Registered nurse care minutes34 mins (target: 40)
Target
Did not meet registered nurse care minutes target

This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 199 minutes, including 40 minutes delivered by registered nurses.

Use of restrictive practices
7.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
4.0 (avg: 31.5)Better than most
AvgAvg
Major injury from a fall
4.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg

Contact Boandik Crouch Street

Contact directly

+610887241200aschwarzrock@boandik.org.auVisit website

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About this facility

Boandik Crouch Street is a 73-bed residential aged care facility in MOUNT GAMBIER, SA. As of Q4 2025, it holds an overall government star rating of 3/5, with its strongest performance in compliance (5/5) and lowest in quality measures (1/5).

The facility delivers 210 minutes of direct care per resident per day, exceeding the government target of 199 minutes. Registered nurse care minutes (34) fall short of the 40-minute target.

Residents report the highest scores for being treated with respect (93% always) and caring staff attitude (93% always). The lowest-scoring areas are explanations about care decisions (50% always) and food quality (50% always).

The overall star rating trend over the past 4 quarters has been declining: 4/5 (Q4 2025) → 3/5 (Q4 2025) → 3/5 (Q4 2025) → 3/5 (Q1 2026).

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