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  1. Home
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  3. New South Wales
  4. ASHFIELD
  5. The Willows Private Nursing Home Pty Ltd
TW

The Willows Private Nursing Home Pty Ltd

ASHFIELD, NSWFor-Profit40 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

58%
33%

Feeling at home

58%
17%
17%

Feeling safe

92%

Follow-up on concerns

42%
58%

Food quality

33%
25%
25%
17%

Having a voice

50%
33%
17%

How the home operates

50%
33%
17%

Independence supported

42%
58%

Staff are caring

42%
58%

Staff competence

17%
83%

Things explained clearly

25%
58%
17%

Treated with respect

50%
42%
Total care minutes233 mins (target: 226)
Target
Registered nurse care minutes45 mins (target: 45)
Target
Met both targets

This facility delivers 233 minutes of hands-on care per resident per day. The government requires a minimum of 226 minutes, including 45 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
2.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
2.0 (avg: 5.8)Better than most
AvgAvg
Falls
33.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Choice and dignity (including lifestyle and activities)Personal property (including laundry)Food and catering

Feedback received

Palliative/End of life careClinical careOther (please specify)-Lifestyle - cultural events and daily program

Areas for improvement

Staff number/sufficiencyGoods and equipment (including technology)Food and catering

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

The Willows Private Nursing Home Pty Ltd is a 40-bed for-profit residential aged care facility in ASHFIELD, NSW. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 233 minutes of direct care per resident per day, exceeding the government target of 226 minutes. Registered nurse care minutes (45) exceed the 45-minute target.

Residents report the highest scores for personal safety (92% always) and care needs being met (58% always). The lowest-scoring areas are staff competence (17% always) and explanations about care decisions (25% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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