Southern Cross Care St Martha's Residential Aged Care
BANORA POINT, NSW40 beds
4.0
Experience 4.0Compliance 4.0Staffing 4.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
58%
42%
Feeling at home
75%
17%
Feeling safe
92%
Follow-up on concerns
42%
50%
Food quality
33%
33%
25%
Having a voice
42%
33%
17%
How the home operates
50%
50%
Independence supported
75%
17%
Staff are caring
83%
17%
Staff competence
58%
25%
17%
Things explained clearly
25%
58%
17%
Treated with respect
83%
17%
Total care minutes209 mins (target: 204)
Target
Registered nurse care minutes52 mins (target: 42)
Target
This facility delivers 209 minutes of hands-on care per resident per day. The government requires a minimum of 204 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
27.0 (avg: 24.4)About average
AvgAvg
Falls
25.0 (avg: 31.5)Better than most
AvgAvg
Major injury from a fall
5.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
43.0 (avg: 37.6)About average
AvgAvg