Bolton Clarke Darlington
BANORA POINT, NSWNot-for-Profit90 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
72%
22%
Feeling at home
83%
11%
Feeling safe
78%
17%
Follow-up on concerns
61%
22%
11%
Food quality
67%
11%
17%
Having a voice
100%
How the home operates
89%
11%
Independence supported
94%
Staff are caring
78%
22%
Staff competence
72%
22%
Things explained clearly
83%
11%
Treated with respect
78%
22%
Total care minutes227 mins (target: 225)
Target
Registered nurse care minutes50 mins (target: 45)
Target
This facility delivers 227 minutes of hands-on care per resident per day. The government requires a minimum of 225 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
18.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
26.0 (avg: 31.5)Better than most
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Major injury from a fall
7.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
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Antipsychotic medication use
3.0 (avg: 12.3)Better than most
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