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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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Star rating detail

Southern Cross Care St Martha's Residential Aged Care · Government data

Back to Southern Cross Care St Martha's Residential Aged Care

Star rating detail

Official ACQSC star ratings, compliance and quality measures for Southern Cross Care St Martha's Residential Aged Care, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Updated Q3 2026

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
4.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
5.0

Health and safety outcomes · 22% of rating

Rating Trend

Rating stable
4.0
Q4 2025
4.0
Q1 2026
4.0
Q2 2026
4.0
Q3 2026

Residents' experience

4.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2026

Always Most of the time Some of the time Never

Care needs being met

75%
25%

Feeling at home

92%

Feeling safe

75%
17%

Follow-up on concerns

50%
42%

Food quality

33%
58%

Having a voice

83%
17%

How the home operates

58%
33%

Independence supported

67%
17%

Staff are caring

100%

Staff competence

33%
67%

Things explained clearly

42%
33%
25%

Treated with respect

75%
25%
See the full residents' experience survey on My Aged Care
Total care minutes213 mins (target: 203)
Target
Registered nurse care minutes47 mins (target: 42)
Target
Met both targets

This facility delivers 213 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 42 minutes delivered by registered nurses.

Care minutes trend

Q4 2025Q1 2026Q2 2026Q3 2026
Use of restrictive practices
2.0 (avg: 23.2)Better than most
AvgAvg
Falls
25.0 (avg: 30.6)Better than most
AvgAvg
Major injury from a fall
2.0 (avg: 2.4)About average
AvgAvg
Polypharmacy (5+ medications)
39.0 (avg: 35.7)About average
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record.

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.