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  5. Mercy Place Wyndham
Mercy Place Wyndham
Photo of Mercy Place Wyndham

Mercy Place Wyndham

WERRIBEE, VIC · 110 beds

DementiaTerminal illness

Mercy Place Wyndham

WERRIBEE, VICNot-for-Profit110 beds
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
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Government quality data

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Star rating

No rating data available

Residents' Experience
4.0
Compliance
5.0
Staffing
3.0
Quality Measures
3.0

No current compliance actions

Care minutes

Total care minutes

211 mins (target: 226)

Below
Registered nurse minutes

53 mins (target: 45)

Met

Quality measures

No quality-measure data available

Residents' experience

4.0

Overall residents’ experience rating, from resident surveys.

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View full rating detail

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

No rating data available

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
3.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
3.0

Health and safety outcomes · 22% of rating

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
3.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

82%
18%

Feeling at home

88%
12%

Feeling safe

82%
18%

Follow-up on concerns

41%
53%

Food quality

18%
47%
35%

Having a voice

76%
24%

How the home operates

47%
47%

Independence supported

12%
59%
29%

Staff are caring

71%
29%

Staff competence

35%
59%

Things explained clearly

12%
53%
35%

Treated with respect

71%
29%
Total care minutes211 mins (target: 226)
Target
Registered nurse care minutes53 mins (target: 45)
Target
Did not meet total care minutes target

This facility delivers 211 minutes of hands-on care per resident per day. The government requires a minimum of 226 minutes, including 45 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025

Contact Mercy Place Wyndham

Contact directly

+611300164833mpenquiries@mercy.com.auVisit website

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Similar Nearby

Need Help?

My Aged Care

1800 200 422

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Older Persons Advocacy Network

1800 700 600

Free, independent advocacy for older Australians

About this facility

The facility delivers 211 minutes of direct care per resident per day, falling short of the government target of 226 minutes. Registered nurse care minutes (53) exceed the 45-minute target.

Residents report the highest scores for feeling at home (88% always) and personal safety (82% always). The lowest-scoring areas are explanations about care decisions (12% always) and support for independence (12% always).

The overall star rating trend over the past 4 quarters has been improving: 3/5 (Q2 2025) → 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

Similar nearby

  • Manor Court Werribee Aged Care Ltd — WERRIBEE
  • Estia Health Werribee — WERRIBEE
  • Baptcare Wyndham Lodge Community — WERRIBEE
  • St Vincent's Care Services Werribee — WERRIBEE
  • Bolton Clarke Glendale (VIC) — WERRIBEE

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