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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  3. Victoria
  4. WERRIBEE
  5. Bolton Clarke Glendale (VIC)
BC

Bolton Clarke Glendale (VIC)

WERRIBEE, VICNot-for-Profit220 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 4.0
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Overall Rating

3.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
4.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
4.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
3.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

72%
28%

Feeling at home

80%
20%

Feeling safe

75%
22%

Follow-up on concerns

25%
72%

Food quality

15%
55%
30%

Having a voice

82%
18%

How the home operates

30%
68%

Independence supported

32%
52%
15%

Staff are caring

68%
32%

Staff competence

15%
78%

Things explained clearly

52%
45%

Treated with respect

82%
18%
Total care minutes213 mins (target: 208)
Target
Registered nurse care minutes45 mins (target: 42)
Target
Met both targets

This facility delivers 213 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 42 minutes delivered by registered nurses.

Care minutes trend

Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Use of restrictive practices
8.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
28.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
19.0 (avg: 12.3)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringStaff behaviour/conductClinical care

Feedback received

Staff behaviour/conductClinical careFood and catering

Areas for improvement

Food and cateringStaff behaviour/conductClinical care

Source: Aged Care Quality and Safety Commission via My Aged Care

Contact Bolton Clarke Glendale (VIC)

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About this facility

Bolton Clarke Glendale (VIC) is a 220-bed not-for-profit residential aged care facility in WERRIBEE, VIC. As of Q4 2025, it holds an overall government star rating of 3/5, with its strongest performance in compliance (4/5) and lowest in staffing (3/5).

The facility delivers 213 minutes of direct care per resident per day, exceeding the government target of 208 minutes. Registered nurse care minutes (45) exceed the 42-minute target.

Residents report the highest scores for being treated with respect (82% always) and having a voice in care (82% always). The lowest-scoring areas are staff competence (15% always) and food quality (15% always).

The overall star rating trend over the past 4 quarters has been improving: 3/5 (Q4 2025) → 3/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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