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  1. Home
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  3. Victoria
  4. WERRIBEE
  5. Baptcare Wyndham Lodge Community

Baptcare Wyndham Lodge Community

WERRIBEE, VIC150 beds
4.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 4.0
DementiaTerminal illness
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
2.0

Care minutes and staffing levels

Quality Measures(22% of rating)
4.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q1 2025
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

80%
20%

Feeling at home

84%
12%

Feeling safe

72%
28%

Follow-up on concerns

32%
60%

Food quality

40%
40%
16%

Having a voice

76%
20%

How the home operates

28%
68%

Independence supported

20%
52%
28%

Staff are caring

84%
16%

Staff competence

24%
68%

Things explained clearly

52%
40%

Treated with respect

72%
24%
Total care minutes207 mins (target: 212)
Target
Registered nurse care minutes41 mins (target: 43)
Target
Did not meet care minute targets

This facility delivers 207 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Use of restrictive practices
10.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
38.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
4.0 (avg: 12.3)Better than most
AvgAvg

Common feedback themes

2024-25

Complaints

Staff behaviour/conductSocial and domestic assistanceCommunication and consultation

Feedback received

Personal careSocial and domestic assistanceClinical care

Areas for improvement

Food and cateringCommunication and consultationStaff training/skills/qualifications

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Baptcare Wyndham Lodge Community is a 150-bed residential aged care facility in WERRIBEE, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in staffing (2/5).

The facility delivers 207 minutes of direct care per resident per day, falling short of the government target of 212 minutes. Registered nurse care minutes (41) fall short of the 43-minute target.

Residents report the highest scores for caring staff attitude (84% always) and feeling at home (84% always). The lowest-scoring areas are food quality (4% always) and explanations about care decisions (8% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025).

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