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  1. Home
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  3. Victoria
  4. SHEPPARTON
  5. Mercy Place Ave Maria

Mercy Place Ave Maria

SHEPPARTON, VICNot-for-Profit91 beds
3.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 2.0
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Overall Rating

3.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
4.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
2.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
3.0
Q4 2024
3.0
Q1 2025
3.0
Q2 2025
3.0
Q3 2025

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

72%
28%

Feeling at home

67%
22%
11%

Feeling safe

50%
50%

Follow-up on concerns

39%
44%
17%

Food quality

28%
44%
22%

Having a voice

67%
33%

How the home operates

44%
56%

Independence supported

67%
28%

Staff are caring

61%
33%

Staff competence

33%
39%
28%

Things explained clearly

44%
50%

Treated with respect

67%
22%
11%
Total care minutes209 mins (target: 211)
Target
Registered nurse care minutes48 mins (target: 43)
Target
Did not meet total care minutes target

This facility delivers 209 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
14.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
AvgAvg
Falls
40.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
26.0 (avg: 12.3)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringPhysical environment (including cleaning)Other (please specify)-none

Feedback received

Personal careClinical careStaff behaviour/conduct

Areas for improvement

Physical environment (including cleaning)Medication managementOther (please specify)-none

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Mercy Place Ave Maria is a 91-bed not-for-profit residential aged care facility in SHEPPARTON, VIC. As of Q4 2025, it holds an overall government star rating of 3/5, with its strongest performance in residents experience (4/5) and lowest in quality measures (2/5).

The facility delivers 209 minutes of direct care per resident per day, falling short of the government target of 211 minutes. Registered nurse care minutes (48) exceed the 43-minute target.

Residents report the highest scores for care needs being met (72% always) and support for independence (67% always). The lowest-scoring areas are food quality (28% always) and staff competence (33% always).

The overall star rating trend over the past 4 quarters has been stable: 3/5 (Q2 2025) → 3/5 (Q3 2025) → 3/5 (Q3 2025) → 3/5 (Q3 2025).

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