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Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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  5. Maculata Place
Maculata Place
Photo of Maculata Place

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Maculata Place

SHEPPARTON, VIC · 120 beds

4.0
Overall rating
DementiaTerminal illness

Maculata Place

SHEPPARTON, VICNot-for-Profit120 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
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Government quality data

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Star rating

4.0
Residents' Experience
3.0
Compliance
5.0
Staffing
3.0
Quality Measures
3.0

No current compliance actions

Care minutes

Total care minutes

212 mins (target: 211)

Met
Registered nurse minutes

36 mins (target: 43)

Below

Quality measures

Use of restrictive practices

About average

Unplanned weight loss

Better than most

Falls

About average

Major injury from a fall

About average

Polypharmacy (5+ medications)

Below average

Antipsychotic medication use

Below average

Residents' experience

4.0

Overall residents’ experience rating, from resident surveys.

Swipe for more
View full rating detail

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
3.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
3.0

Health and safety outcomes · 22% of rating

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
3.0
Q1 2025
3.0
Q2 2025
3.0
Q3 2025
4.0
Q4 2025

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

54%
38%

Feeling at home

75%
25%

Feeling safe

96%

Follow-up on concerns

42%
54%

Food quality

29%
58%
12%

Having a voice

62%
38%

How the home operates

58%
38%

Independence supported

71%
25%

Staff are caring

54%
46%

Staff competence

62%
33%

Things explained clearly

42%
46%
12%

Treated with respect

71%
25%
Total care minutes212 mins (target: 211)
Target
Registered nurse care minutes36 mins (target: 43)
Target
Did not meet registered nurse care minutes target

This facility delivers 212 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025
Use of restrictive practices
23.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
34.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
47.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
17.0 (avg: 12.3)Below average
AvgAvg

Contact Maculata Place

Contact directly

+611300164833mpenquiries@mercy.com.auVisit website

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About this facility

Maculata Place is a 120-bed not-for-profit residential aged care facility in SHEPPARTON, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 212 minutes of direct care per resident per day, exceeding the government target of 211 minutes. Registered nurse care minutes (36) fall short of the 43-minute target.

Residents report the highest scores for personal safety (96% always) and feeling at home (75% always). The lowest-scoring areas are food quality (29% always) and follow-up on concerns (42% always).

The overall star rating trend over the past 4 quarters has been improving: 3/5 (Q3 2025) → 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025).

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