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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
  2. Find Providers
  3. New South Wales
  4. PORT MACQUARIE
  5. Emmaus Village
EV

Emmaus Village

PORT MACQUARIE, NSW94 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illness
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

77%
23%

Feeling at home

92%

Feeling safe

92%

Follow-up on concerns

85%
15%

Food quality

85%

Having a voice

69%
31%

How the home operates

77%
23%

Independence supported

92%

Staff are caring

92%

Staff competence

77%
23%

Things explained clearly

46%
46%

Treated with respect

85%
15%
Total care minutes273 mins (target: 219)
Target
Registered nurse care minutes54 mins (target: 45)
Target
Met both targets

This facility delivers 273 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 45 minutes delivered by registered nurses.

Use of restrictive practices
2.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
25.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
22.0 (avg: 12.3)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringOther (please specify)-Lifestyle & activitiesClinical care

Feedback received

Palliative/End of life careStaff behaviour/conductClinical care

Areas for improvement

Assessment and implementation (including care management)Food and cateringRestrictive practices

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Emmaus Village is a 94-bed residential aged care facility in PORT MACQUARIE, NSW. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 273 minutes of direct care per resident per day, exceeding the government target of 219 minutes. Registered nurse care minutes (54) exceed the 45-minute target.

Residents report the highest scores for personal safety (92% always) and support for independence (92% always). The lowest-scoring areas are food quality (8% always) and explanations about care decisions (46% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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