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  1. Home
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  3. Victoria
  4. SHEPPARTON
  5. Harmony Village Inc
HV

Harmony Village Inc

SHEPPARTON, VICNot-for-Profit85 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
3.0
Q1 2025
3.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

56%
44%

Feeling at home

44%
31%
19%

Feeling safe

75%
25%

Follow-up on concerns

38%
44%
19%

Food quality

19%
44%
38%

Having a voice

75%
19%

How the home operates

31%
62%

Independence supported

62%
25%
12%

Staff are caring

50%
31%
19%

Staff competence

38%
50%
12%

Things explained clearly

31%
44%
19%

Treated with respect

69%
31%
Total care minutes196 mins (target: 201)
Target
Registered nurse care minutes42 mins (target: 41)
Target
Did not meet total care minutes target

This facility delivers 196 minutes of hands-on care per resident per day. The government requires a minimum of 201 minutes, including 41 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Use of restrictive practices
6.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
12.0 (avg: 5.8)Below average
AvgAvg
Falls
35.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
47.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
11.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Personal property (including laundry)Clinical careFood and catering

Feedback received

Staff behaviour/conductChoice and dignity (including lifestyle and activities)Clinical care

Areas for improvement

Communication and consultationStaff number/sufficiencyRestrictive practices

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Harmony Village Inc is a 85-bed not-for-profit residential aged care facility in SHEPPARTON, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 196 minutes of direct care per resident per day, falling short of the government target of 201 minutes. Registered nurse care minutes (42) exceed the 41-minute target.

Residents report the highest scores for personal safety (75% always) and having a voice in care (75% always). The lowest-scoring areas are food quality (19% always) and explanations about care decisions (31% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025).

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