Castle Hill Aged Care Home
CASTLE HILL, NSW48 beds
4.0
Experience 4.0Compliance 4.0Staffing 5.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
58%
42%
Feeling safe
92%
Follow-up on concerns
67%
33%
Food quality
33%
33%
33%
Having a voice
83%
17%
How the home operates
67%
33%
Independence supported
58%
33%
Staff are caring
58%
42%
Staff competence
50%
50%
Things explained clearly
50%
50%
Treated with respect
75%
25%
Total care minutes228 mins (target: 197)
Target
Registered nurse care minutes64 mins (target: 40)
Target
This facility delivers 228 minutes of hands-on care per resident per day. The government requires a minimum of 197 minutes, including 40 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
36.0 (avg: 24.4)Below average
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Unplanned weight loss
13.0 (avg: 5.8)Below average
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Falls
26.0 (avg: 31.5)Better than most
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
18.0 (avg: 37.6)Better than most
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Antipsychotic medication use
3.0 (avg: 12.3)Better than most
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