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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
  2. Find Providers
  3. New South Wales
  4. ASHFIELD
  5. Bupa Ashfield

Bupa Ashfield

ASHFIELD, NSWFor-Profit70 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
DementiaCaters for cultural, spiritual or ethical food requirements
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
4.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
3.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

92%

Feeling at home

77%
15%

Feeling safe

92%

Follow-up on concerns

69%
15%

Food quality

46%
15%
31%

Having a voice

54%
15%
31%

How the home operates

69%
15%

Independence supported

85%

Staff are caring

92%

Staff competence

85%

Things explained clearly

85%

Treated with respect

85%
Total care minutes244 mins (target: 228)
Target
Registered nurse care minutes55 mins (target: 45)
Target
Met both targets

This facility delivers 244 minutes of hands-on care per resident per day. The government requires a minimum of 228 minutes, including 45 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
35.0 (avg: 24.4)Below average
AvgAvg
Falls
31.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
32.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
11.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Physical environment (including cleaning)Communication and consultationFood and catering

Feedback received

Physical environment (including cleaning)Staff behaviour/conductCommunication and consultation

Areas for improvement

Physical environment (including cleaning)Communication and consultationFood and catering

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Bupa Ashfield is a 70-bed for-profit residential aged care facility in ASHFIELD, NSW. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in staffing (3/5).

The facility delivers 244 minutes of direct care per resident per day, exceeding the government target of 228 minutes. Registered nurse care minutes (55) exceed the 45-minute target.

Residents report the highest scores for personal safety (92% always) and care needs being met (92% always). The lowest-scoring areas are food quality (46% always) and having a voice in care (54% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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