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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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Star rating detail

Wheller Gardens - St Marks House · Government data

Back to Wheller Gardens - St Marks House

Star rating detail

Official ACQSC star ratings, compliance and quality measures for Wheller Gardens - St Marks House, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Updated Q4 2025

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
4.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
4.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
1.0

Health and safety outcomes · 22% of rating

Rating Trend

Rating improving
0.0
Q2 2025
0.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Residents' experience

4.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

85%
15%

Feeling at home

77%
23%

Feeling safe

85%
15%

Follow-up on concerns

54%
31%
15%

Food quality

54%
23%
23%

Having a voice

62%
15%
23%

How the home operates

62%
31%

Independence supported

77%
23%

Staff are caring

85%
15%

Staff competence

62%
31%

Things explained clearly

62%
38%

Treated with respect

85%
15%
See the full residents' experience survey on My Aged Care
Total care minutes236 mins (target: 229)
Target
Registered nurse care minutes54 mins (target: 46)
Target
Met both targets

This facility delivers 236 minutes of hands-on care per resident per day. The government requires a minimum of 229 minutes, including 46 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
45.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
AvgAvg
Falls
48.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.