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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
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  3. Victoria
  4. RESERVOIR
  5. Twin Parks Hostel
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Twin Parks Hostel

RESERVOIR, VICFor-Profit43 beds
4.0
Experience 3.0Compliance 5.0Staffing 5.0Quality 3.0
Terminal illness
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
5.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2023

Always Most of the time Some of the time Never

Care needs being met

36%
50%
14%

Feeling at home

57%
21%
14%

Feeling safe

71%
14%
14%

Follow-up on concerns

43%
36%
21%

Food quality

21%
50%
14%
14%

Having a voice

64%
29%

How the home operates

21%
64%
14%

Independence supported

50%
36%

Staff are caring

43%
36%
21%

Staff competence

43%
29%
29%

Things explained clearly

50%
29%
21%

Treated with respect

64%
29%
Total care minutes194 mins (target: 204)
Target
Registered nurse care minutes46 mins (target: 40)
Target
Did not meet total care minutes target

This facility delivers 194 minutes of hands-on care per resident per day. The government requires a minimum of 204 minutes, including 40 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Falls
37.0 (avg: 31.5)Below average
AvgAvg
Polypharmacy (5+ medications)
48.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
20.0 (avg: 12.3)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Personal property (including laundry)Personal careFood and catering

Feedback received

Choice and dignity (including lifestyle and activities)Personal careFood and catering

Areas for improvement

Goods and equipment (including technology)Food and cateringChoice and dignity (including lifestyle and activities)

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Twin Parks Hostel is a 43-bed for-profit residential aged care facility in RESERVOIR, VIC. As of Q1 2024, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 194 minutes of direct care per resident per day, falling short of the government target of 204 minutes. Registered nurse care minutes (46) exceed the 40-minute target.

Residents report the highest scores for personal safety (71% always) and being treated with respect (64% always). The lowest-scoring areas are room cleanliness and upkeep (21% always) and food quality (21% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026) → 4/5 (Q1 2026).

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