Mercy Place Keon Park
RESERVOIR, VICNot-for-Profit96 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues, 2 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q1 2025
3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
50%
39%
11%
Feeling at home
44%
44%
11%
Feeling safe
56%
39%
Follow-up on concerns
33%
56%
11%
Food quality
22%
50%
28%
Having a voice
50%
22%
22%
How the home operates
22%
67%
11%
Independence supported
28%
33%
28%
11%
Staff are caring
50%
44%
Staff competence
44%
50%
Things explained clearly
33%
61%
Treated with respect
67%
28%
Total care minutes203 mins (target: 221)
Target
Registered nurse care minutes47 mins (target: 44)
Target
This facility delivers 203 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
2.0 (avg: 1.2)Below average
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Use of restrictive practices
16.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
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Antipsychotic medication use
26.0 (avg: 12.3)Below average
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