Aged Care Circle
Search Providers
My JourneyGet Started

Need help? Contact a support service

My Aged Care 1800 200 422OPAN Advocacy 1800 700 600Find a financial adviser
Aged Care Circle

Helping families navigate aged care costs with clarity and confidence.

Find Providers

  • Search All Providers
  • New South Wales
  • Victoria
  • Queensland
  • South Australia
  • Western Australia
  • Tasmania
  • ACT
  • Northern Territory
  • Compare Providers

Tools

  • Aged care cost calculator
  • RAD vs DAP Calculator
  • Support at Home Calculator

Resources

  • My Journey Guide
  • Aged care fees and charges
  • RAD explained
  • FAQs

Company

  • About Us
  • Contact
  • Privacy Policy
  • Terms of Use
  • How our data works
  • Facility Provider Terms

Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

© 2026 Aged Care Circle · Australia. All rights reserved.

Privacy Policy·Terms of Use
  • Find
  • Costs
  • Guides
  • Journey

Star rating detail

The Heights Donvale · Government data

Back to The Heights Donvale

Star rating detail

Official ACQSC star ratings, compliance and quality measures for The Heights Donvale, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

3.0

Government quality rating

Updated Q3 2026

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
1.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
4.0

Health and safety outcomes · 22% of rating

Rating Trend

Rating declining
4.0
Q2 2025
4.0
Q3 2025
3.0
Q4 2025
3.0
Q1 2026

Residents' experience

3.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

47%
47%

Feeling at home

47%
35%
12%

Feeling safe

65%
35%

Follow-up on concerns

18%
65%
18%

Food quality

47%
41%

Having a voice

71%
24%

How the home operates

24%
59%
18%

Independence supported

41%
47%
12%

Staff are caring

59%
35%

Staff competence

24%
71%

Things explained clearly

35%
47%
18%

Treated with respect

35%
53%
12%
See the full residents' experience survey on My Aged Care
Total care minutes219 mins (target: 223)
Target
Registered nurse care minutes41 mins (target: 45)
Target
Did not meet care minute targets

This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 223 minutes, including 45 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025Q1 2026Q2 2026Q3 2026
Use of restrictive practices
26.0 (avg: 23.2)About average
AvgAvg
Unplanned weight loss
6.0 (avg: 7.6)About average
AvgAvg
Falls
19.0 (avg: 30.6)Better than most
AvgAvg
Polypharmacy (5+ medications)
27.0 (avg: 35.7)Better than most
AvgAvg
Antipsychotic medication use
12.0 (avg: 11.0)About average
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.