The Heights Donvale

DONVALE, VICFor-Profit94 beds
Experience 3.0Compliance 5.0Staffing 2.0Quality 3.0
DementiaTerminal illness
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
2.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

1 compliance issue on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating declining
4.0Q2 2025
4.0Q3 2025
3.0Q4 2025
3.0Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

47%
47%

Feeling at home

80%
13%

Feeling safe

93%

Follow-up on concerns

40%
40%
20%

Food quality

67%
27%

Having a voice

47%
47%

How the home operates

20%
73%

Independence supported

60%
40%

Staff are caring

53%
47%

Staff competence

40%
53%

Things explained clearly

27%
53%
20%

Treated with respect

73%
20%
Total care minutes214 mins (target: 221)
Target
Registered nurse care minutes40 mins (target: 45)
Target
Did not meet care minute targets

This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 45 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025
Pressure injuries
1.0 (avg: 1.2)Better than most
Avg
Use of restrictive practices
45.0 (avg: 24.4)Below average
Avg
Unplanned weight loss
12.0 (avg: 5.8)Below average
Avg
Falls
32.0 (avg: 31.5)About average
Avg
Polypharmacy (5+ medications)
21.0 (avg: 37.6)Better than most
Avg
Antipsychotic medication use
16.0 (avg: 12.3)About average
Avg