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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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Star rating detail

Resthaven Mitcham · Government data

Back to Resthaven Mitcham

Star rating detail

Official ACQSC star ratings, compliance and quality measures for Resthaven Mitcham, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Updated Q4 2025

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
3.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
3.0

Health and safety outcomes · 22% of rating

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Residents' experience

3.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

61%
39%

Feeling at home

61%
35%

Feeling safe

78%
22%

Follow-up on concerns

43%
39%
13%

Food quality

30%
43%
26%

Having a voice

57%
30%

How the home operates

39%
57%

Independence supported

57%
26%

Staff are caring

48%
52%

Staff competence

30%
61%

Things explained clearly

26%
57%
17%

Treated with respect

61%
39%
See the full residents' experience survey on My Aged Care
Total care minutes215 mins (target: 211)
Target
Registered nurse care minutes46 mins (target: 43)
Target
Met both targets

This facility delivers 215 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.

Use of restrictive practices
27.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
34.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
9.0 (avg: 12.3)About average
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.