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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
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  3. South Australia
  4. KINGSWOOD
  5. Resthaven Mitcham

Resthaven Mitcham

KINGSWOOD, SANot-for-Profit117 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
Terminal illnessCaters for cultural, spiritual or ethical food requirementsDementia
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
4.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

61%
39%

Feeling at home

61%
35%

Feeling safe

78%
22%

Follow-up on concerns

43%
39%
13%

Food quality

30%
43%
26%

Having a voice

57%
30%

How the home operates

39%
57%

Independence supported

57%
26%

Staff are caring

48%
52%

Staff competence

30%
61%

Things explained clearly

26%
57%
17%

Treated with respect

61%
39%
Total care minutes215 mins (target: 211)
Target
Registered nurse care minutes46 mins (target: 43)
Target
Met both targets

This facility delivers 215 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.

Use of restrictive practices
27.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
34.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
9.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringPersonal carePhysical environment (including cleaning)

Feedback received

Staff behaviour/conductSocial and domestic assistancePersonal care

Areas for improvement

Social and domestic assistancePhysical environment (including cleaning)Staff training/skills/qualifications

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Resthaven Mitcham is a 117-bed not-for-profit residential aged care facility in KINGSWOOD, SA. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in staffing (3/5).

The facility delivers 215 minutes of direct care per resident per day, exceeding the government target of 211 minutes. Registered nurse care minutes (46) exceed the 43-minute target.

Residents report the highest scores for personal safety (78% always) and care needs being met (61% always). The lowest-scoring areas are explanations about care decisions (26% always) and staff competence (30% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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