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  3. Victoria
  4. BALLARAT
  5. Queen Elizabeth Centre (Steele Haughton Unit)
QE

Queen Elizabeth Centre (Steele Haughton Unit)

BALLARAT, VICGovernment20 beds
4.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 1.0
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
5.0

Care minutes and staffing levels

Quality Measures(22% of rating)
1.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

100%

Feeling at home

100%

Feeling safe

70%
30%

Follow-up on concerns

30%
70%

Food quality

50%
50%

Having a voice

100%

How the home operates

40%
60%

Independence supported

30%
70%

Staff are caring

100%

Staff competence

70%
30%

Things explained clearly

30%
60%
10%

Treated with respect

100%
Total care minutes244 mins (target: 184)
Target
Registered nurse care minutes142 mins (target: 38)
Target
Met both targets

This facility delivers 244 minutes of hands-on care per resident per day. The government requires a minimum of 184 minutes, including 38 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
100.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
AvgAvg
Falls
58.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
5.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
56.0 (avg: 37.6)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringStaff behaviour/conductChoice and dignity (including lifestyle and activities)

Feedback received

Clinical careStaff behaviour/conductCommunication and consultation

Areas for improvement

Choice and dignity (including lifestyle and activities)Staff behaviour/conductFood and catering

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Queen Elizabeth Centre (Steele Haughton Unit) is a 20-bed government residential aged care facility in BALLARAT, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (1/5).

The facility delivers 244 minutes of direct care per resident per day, exceeding the government target of 184 minutes. Registered nurse care minutes (142) exceed the 38-minute target.

Residents report the highest scores for care needs being met (100% always) and being treated with respect (100% always). The lowest-scoring areas are follow-up on concerns (30% always) and explanations about care decisions (30% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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