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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
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  3. Victoria
  4. BALLARAT
  5. Bill Crawford Lodge
BC

Bill Crawford Lodge

BALLARAT, VICGovernment30 beds
4.0
Experience 3.0Compliance 5.0Staffing 5.0Quality 1.0
Dementia
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
5.0

Care minutes and staffing levels

Quality Measures(22% of rating)
1.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

92%

Feeling at home

67%
25%

Feeling safe

42%
42%

Follow-up on concerns

50%
42%

Food quality

33%
42%
17%

Having a voice

33%
50%
17%

How the home operates

50%
42%

Independence supported

58%
33%

Staff are caring

92%

Staff competence

67%
33%

Things explained clearly

42%
33%
25%

Treated with respect

75%
25%
Total care minutes318 mins (target: 224)
Target
Registered nurse care minutes101 mins (target: 46)
Target
Met both targets

This facility delivers 318 minutes of hands-on care per resident per day. The government requires a minimum of 224 minutes, including 46 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Use of restrictive practices
68.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
11.0 (avg: 5.8)Below average
AvgAvg
Falls
42.0 (avg: 31.5)Below average
AvgAvg
Polypharmacy (5+ medications)
48.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
62.0 (avg: 12.3)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Clinical careProtection from abuseCommunication and consultation

Feedback received

Clinical careStaff training/skills/qualificationsStaff behaviour/conduct

Areas for improvement

Protection from abuseClinical careCommunication and consultation

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Bill Crawford Lodge is a 30-bed government residential aged care facility in BALLARAT, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (1/5).

The facility delivers 318 minutes of direct care per resident per day, exceeding the government target of 224 minutes. Registered nurse care minutes (101) exceed the 46-minute target.

Residents report the highest scores for care needs being met (92% always) and caring staff attitude (92% always). The lowest-scoring areas are support for independence (8% always) and having a voice in care (33% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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