Palm Lake Bethania Aged Care Facility

BETHANIA, QLDFor-Profit155 beds
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Terminal illness
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

13 compliance issues on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

84%
16%

Feeling at home

52%
35%
10%

Feeling safe

84%
10%

Follow-up on concerns

45%
35%
13%

Food quality

19%
48%
26%

Having a voice

94%

How the home operates

45%
45%
10%

Independence supported

90%

Staff are caring

81%
16%

Staff competence

48%
45%

Things explained clearly

81%
16%

Treated with respect

81%
19%
Total care minutes194 mins (target: 209)
Target
Registered nurse care minutes43 mins (target: 42)
Target
Did not meet total care minutes target

This facility delivers 194 minutes of hands-on care per resident per day. The government requires a minimum of 209 minutes, including 42 minutes delivered by registered nurses.

Use of restrictive practices
6.0 (avg: 24.4)Better than most
Avg
Unplanned weight loss
9.0 (avg: 5.8)Below average
Avg
Falls
33.0 (avg: 31.5)About average
Avg
Major injury from a fall
2.0 (avg: 2.3)About average
Avg
Polypharmacy (5+ medications)
63.0 (avg: 37.6)Below average
Avg
Antipsychotic medication use
74.0 (avg: 12.3)Below average
Avg