Napier Street Aged Care Services
SOUTH MELBOURNE, VIC62 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 5.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining5.0Q2 2025
5.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
100%
Feeling at home
85%
15%
Feeling safe
100%
Follow-up on concerns
38%
38%
23%
Food quality
31%
54%
15%
Having a voice
77%
23%
How the home operates
69%
23%
Independence supported
85%
15%
Staff are caring
77%
23%
Staff competence
62%
31%
Things explained clearly
77%
15%
Treated with respect
92%
Total care minutes222 mins (target: 213)
Target
Registered nurse care minutes61 mins (target: 43)
Target
This facility delivers 222 minutes of hands-on care per resident per day. The government requires a minimum of 213 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
19.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
21.0 (avg: 37.6)Better than most
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Antipsychotic medication use
3.0 (avg: 12.3)Better than most
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