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Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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  3. Victoria
  4. GROVEDALE
  5. Luson The Vue
Luson The Vue
Photo of Luson The Vue

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Luson The Vue

GROVEDALE, VIC · 120 beds

4.0
Overall rating
DementiaTerminal illness

Luson The Vue

GROVEDALE, VICFor-Profit120 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illness
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Government quality data

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Star rating

4.0
Residents' Experience
4.0
Compliance
5.0
Staffing
3.0
Quality Measures
3.0

No current compliance actions

Care minutes

Total care minutes

225 mins (target: 221)

Met
Registered nurse minutes

49 mins (target: 44)

Met

Quality measures

Use of restrictive practices

About average

Unplanned weight loss

About average

Falls

About average

Major injury from a fall

About average

Polypharmacy (5+ medications)

Better than most

Antipsychotic medication use

About average

Residents' experience

4.0

Overall residents’ experience rating, from resident surveys.

Swipe for more
View full rating detail

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
3.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
3.0

Health and safety outcomes · 22% of rating

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

83%
13%

Feeling at home

91%

Feeling safe

96%

Follow-up on concerns

17%
78%

Food quality

35%
52%
13%

Having a voice

87%
13%

How the home operates

35%
61%

Independence supported

43%
48%

Staff are caring

78%
22%

Staff competence

13%
83%

Things explained clearly

70%
26%

Treated with respect

87%
13%
Total care minutes225 mins (target: 221)
Target
Registered nurse care minutes49 mins (target: 44)
Target
Met both targets

This facility delivers 225 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 44 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Use of restrictive practices
12.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
AvgAvg
Falls
29.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
3.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg

Contact Luson The Vue

Contact directly

+610429628541amanda.pauwels@fpagedcare.org.auVisit website

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About this facility

Luson The Vue is a 120-bed for-profit residential aged care facility in GROVEDALE, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 225 minutes of direct care per resident per day, exceeding the government target of 221 minutes. Registered nurse care minutes (49) exceed the 44-minute target.

Residents report the highest scores for personal safety (96% always) and feeling at home (91% always). The lowest-scoring areas are explanations about care decisions (4% always) and staff competence (13% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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