Heritage Gardens
BAYSWATER, VICFor-Profit124 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 1.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
1.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2024
4.0Q3 2024
4.0Q4 2024
4.0Q1 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
20%
Feeling at home
60%
27%
13%
Feeling safe
67%
33%
Follow-up on concerns
47%
47%
Food quality
33%
27%
33%
Having a voice
47%
40%
13%
How the home operates
67%
20%
13%
Independence supported
40%
47%
Staff are caring
73%
27%
Staff competence
67%
33%
Things explained clearly
40%
40%
20%
Treated with respect
73%
27%
Total care minutes197 mins (target: 212)
Target
Registered nurse care minutes41 mins (target: 40)
Target
This facility delivers 197 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 40 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
51.0 (avg: 24.4)Below average
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Unplanned weight loss
11.0 (avg: 5.8)Below average
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Falls
31.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
32.0 (avg: 37.6)About average
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Antipsychotic medication use
18.0 (avg: 12.3)Below average
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