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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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Star rating detail

HammondCare Scarborough · Government data

Back to HammondCare Scarborough

Star rating detail

Official ACQSC star ratings, compliance and quality measures for HammondCare Scarborough, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Updated Q4 2025

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
5.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
4.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
4.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
1.0

Health and safety outcomes · 22% of rating

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Residents' experience

5.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

94%

Feeling at home

100%

Feeling safe

89%
11%

Follow-up on concerns

83%
17%

Food quality

39%
50%
11%

Having a voice

94%

How the home operates

94%

Independence supported

94%

Staff are caring

89%
11%

Staff competence

83%
17%

Things explained clearly

94%

Treated with respect

100%
See the full residents' experience survey on My Aged Care
Total care minutes277 mins (target: 237)
Target
Registered nurse care minutes51 mins (target: 47)
Target
Met both targets

This facility delivers 277 minutes of hands-on care per resident per day. The government requires a minimum of 237 minutes, including 47 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
69.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
10.0 (avg: 5.8)Below average
AvgAvg
Falls
39.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
17.0 (avg: 12.3)Below average
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.