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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

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  1. Home
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  3. New South Wales
  4. MIRANDA
  5. HammondCare Scarborough

HammondCare Scarborough

MIRANDA, NSWNot-for-Profit92 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
4.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

94%

Feeling at home

100%

Feeling safe

89%
11%

Follow-up on concerns

83%
17%

Food quality

39%
50%
11%

Having a voice

94%

How the home operates

94%

Independence supported

94%

Staff are caring

89%
11%

Staff competence

83%
17%

Things explained clearly

94%

Treated with respect

100%
Total care minutes277 mins (target: 237)
Target
Registered nurse care minutes51 mins (target: 47)
Target
Met both targets

This facility delivers 277 minutes of hands-on care per resident per day. The government requires a minimum of 237 minutes, including 47 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
69.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
10.0 (avg: 5.8)Below average
AvgAvg
Falls
39.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
17.0 (avg: 12.3)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Communication and consultationStaff behaviour/conductPhysical environment (including cleaning)

Feedback received

Food and cateringClinical careInfection disease control

Areas for improvement

Food and cateringClinical careInfection disease control

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

HammondCare Scarborough is a 92-bed not-for-profit residential aged care facility in MIRANDA, NSW. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in staffing (3/5).

The facility delivers 277 minutes of direct care per resident per day, exceeding the government target of 237 minutes. Registered nurse care minutes (51) exceed the 47-minute target.

Residents report the highest scores for being treated with respect (100% always) and feeling at home (100% always). The lowest-scoring areas are food quality (39% always) and follow-up on concerns (83% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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