Catholic Healthcare The Haven Residential Aged Care
WAGGA WAGGA, NSWNot-for-Profit120 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
68%
32%
Feeling at home
74%
26%
Feeling safe
84%
16%
Follow-up on concerns
74%
21%
Food quality
37%
42%
21%
Having a voice
100%
How the home operates
32%
63%
Independence supported
89%
11%
Staff are caring
68%
26%
Staff competence
47%
47%
Things explained clearly
68%
16%
16%
Treated with respect
63%
32%
Total care minutes203 mins (target: 209)
Target
Registered nurse care minutes44 mins (target: 42)
Target
This facility delivers 203 minutes of hands-on care per resident per day. The government requires a minimum of 209 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
8.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
AvgAvg
Falls
26.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
11.0 (avg: 12.3)About average
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