BaptistCare Caloola Centre
WAGGA WAGGA, NSWNot-for-Profit80 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
60%
40%
Feeling at home
67%
27%
Feeling safe
67%
33%
Follow-up on concerns
80%
20%
Food quality
40%
47%
13%
Having a voice
73%
27%
How the home operates
53%
47%
Independence supported
80%
20%
Staff are caring
60%
40%
Staff competence
47%
53%
Things explained clearly
40%
40%
20%
Treated with respect
67%
33%
Total care minutes240 mins (target: 227)
Target
Registered nurse care minutes49 mins (target: 46)
Target
This facility delivers 240 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 46 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
15.0 (avg: 24.4)About average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
26.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
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Antipsychotic medication use
64.0 (avg: 12.3)Below average
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