Bolton Clarke Templestowe Manor
TEMPLESTOWE LOWER, VICNot-for-Profit58 beds
4.0
Experience 3.0Compliance 5.0Staffing 4.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
31%
62%
Feeling at home
23%
54%
15%
Feeling safe
38%
46%
15%
Follow-up on concerns
15%
46%
38%
Food quality
23%
54%
15%
Having a voice
46%
54%
How the home operates
23%
46%
31%
Independence supported
31%
46%
15%
Staff are caring
31%
62%
Staff competence
31%
54%
15%
Things explained clearly
15%
54%
31%
Treated with respect
38%
54%
Total care minutes220 mins (target: 213)
Target
Registered nurse care minutes47 mins (target: 43)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 213 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
38.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
27.0 (avg: 37.6)Better than most
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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