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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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  1. Home
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  3. Victoria
  4. TEMPLESTOWE
  5. Bolton Clarke Charlesbrook
BC

Bolton Clarke Charlesbrook

TEMPLESTOWE, VICNot-for-Profit71 beds
4.0
Experience 3.0Compliance 5.0Staffing 5.0Quality 3.0
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
5.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
0.0
Q2 2025
3.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

31%
69%

Feeling at home

46%
54%

Feeling safe

69%
31%

Follow-up on concerns

31%
62%

Food quality

23%
62%
15%

Having a voice

23%
54%
23%

How the home operates

46%
46%

Independence supported

38%
15%
38%

Staff are caring

69%
31%

Staff competence

38%
54%

Things explained clearly

54%
38%

Treated with respect

77%
23%
Total care minutes243 mins (target: 230)
Target
Registered nurse care minutes57 mins (target: 46)
Target
Met both targets

This facility delivers 243 minutes of hands-on care per resident per day. The government requires a minimum of 230 minutes, including 46 minutes delivered by registered nurses.

Care minutes trend

Q4 2024Q2 2025Q3 2025Q4 2025
Use of restrictive practices
55.0 (avg: 24.4)Below average
AvgAvg
Falls
26.0 (avg: 31.5)Better than most
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
32.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
24.0 (avg: 12.3)Below average
AvgAvg

Common feedback themes

2024-25

Complaints

Physical environment (including cleaning)Clinical careCommunication and consultation

Feedback received

Choice and dignity (including lifestyle and activities)Staff behaviour/conductClinical care

Areas for improvement

Physical environment (including cleaning)Clinical careCommunication and consultation

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Bolton Clarke Charlesbrook is a 71-bed not-for-profit residential aged care facility in TEMPLESTOWE, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 243 minutes of direct care per resident per day, exceeding the government target of 230 minutes. Registered nurse care minutes (57) exceed the 46-minute target.

Residents report the highest scores for being treated with respect (77% always) and personal safety (69% always). The lowest-scoring areas are having a voice in care (23% always) and food quality (23% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026) → 4/5 (Q1 2026).

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