ACH Group Residential Care - Highercombe
HOPE VALLEY, SANot-for-Profit126 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Caters for cultural, spiritual or ethical food requirementsTerminal illnessDementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
2 compliance issues, 3 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
52%
39%
Feeling at home
61%
30%
Feeling safe
87%
Follow-up on concerns
35%
39%
22%
Food quality
39%
35%
17%
Having a voice
78%
13%
How the home operates
48%
48%
Independence supported
30%
43%
26%
Staff are caring
39%
52%
Staff competence
26%
52%
22%
Things explained clearly
22%
43%
35%
Treated with respect
65%
30%
Total care minutes216 mins (target: 216)
Target
Registered nurse care minutes49 mins (target: 44)
Target
This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 44 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
52.0 (avg: 24.4)Below average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
37.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
34.0 (avg: 37.6)About average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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