Willowbrae - Melton
MELTON, VICFor-Profit60 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
92%
Feeling at home
92%
Feeling safe
92%
Follow-up on concerns
15%
85%
Food quality
62%
38%
Having a voice
92%
How the home operates
31%
69%
Independence supported
69%
23%
Staff are caring
69%
31%
Staff competence
38%
62%
Things explained clearly
46%
46%
Treated with respect
92%
Total care minutes221 mins (target: 216)
Target
Registered nurse care minutes42 mins (target: 43)
Target
This facility delivers 221 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
2.0 (avg: 24.4)Better than most
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
27.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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