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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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Star rating detail

Warrnambool Riverside Care Community · Government data

Back to Warrnambool Riverside Care Community

Star rating detail

Official ACQSC star ratings, compliance and quality measures for Warrnambool Riverside Care Community, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Updated Q4 2025

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
3.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
3.0

Health and safety outcomes · 22% of rating

Rating Trend

Rating improving
3.0
Q1 2025
3.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025

Residents' experience

4.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

88%
12%

Feeling at home

94%

Feeling safe

76%
24%

Follow-up on concerns

29%
65%

Food quality

47%
53%

Having a voice

71%
29%

How the home operates

59%
41%

Independence supported

35%
47%
18%

Staff are caring

100%

Staff competence

12%
88%

Things explained clearly

29%
47%
24%

Treated with respect

76%
24%
See the full residents' experience survey on My Aged Care
Total care minutes222 mins (target: 228)
Target
Registered nurse care minutes46 mins (target: 46)
Target
Did not meet total care minutes target

This facility delivers 222 minutes of hands-on care per resident per day. The government requires a minimum of 228 minutes, including 46 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025
Use of restrictive practices
18.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
AvgAvg
Falls
33.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
37.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record.

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.